Richard Dalton is the Head of Design at Verizon, where he leads a team of 250 designers who create human-centric experiences for over 100 million customers. Richard mixes business and design skills with an entrepreneurial spirit about how to design a design team - one that’s human-centered, business-savvy, and committed to fostering an inclusive, thriving culture.
Upcoming Talks
16 May 2024
Join Richard for a practical session on building results-driven product work structures. Discover strategies to blend short-term efficiency with long-term vision, utilizing strategic frameworks and optimized labor models.
This talk will address essential topics, including:
- Developing adaptable product work structures
- Designing portfolios informed by a clear work taxonomy
- Implementing new labor models to boost team efficiency and long-term value for all
- Employing meaningful metrics to track progress and success
Gain actionable insights at an executive level for enhancing productivity and refine your portfolio management approach to propel your organization to greater heights.
16 May 2024
This deep-dive session, following Richard's talk, is designed for you to dissect and discuss the complexities of product work structures and effective portfolio management. It's an opportunity to exchange challenges and innovative solutions.
Key topics:
- Creating and adaptation of product work structures that respond to evolving market demands.
- Challenges and successes of building a portfolio that aligns with your organization's taxonomy and strategic objectives.
- Discussing the implementation of flexible labor models to optimize team performance and operational efficiency
- Share experiences on the application of metrics to measure and drive success in product management.
Past Talks
7 October 2021
A user-centered approach for product teams should be a procedure deeply rooted in the organizational culture. However this is not the case in a lot of organisations with siloed teams and departments who struggle to structurally shift an organization’s value to the users.
Moderated by Richard Dalton, this panel outlines how to create and sustain a user-centered culture within a team and extend that throughout the organisation.
16 June 2021
Successful organizations take great care in mapping out the user journey to achieve growth and retention. While emotional experience is an essential part of user-brand interaction, they can only be reached through multiple touchpoints that work seamlessly together.
Our panelists take on different perspectives of what it takes the team to build such a myriad of processes for success.
6 October 2020
Every design team should be tailored to the unique culture and needs of the company it serves. However, there are common components that form the basis of a Design Operating Model which can be used to drive, and measure, the maturity of your design team.
In this session, Richard will share the basis of the Design Operating Model along with real-life examples from his career building and evolving design teams in 4 fortune 100 companies.
- How to build your design team
- How to create a Design Operating Model